Failed To Reconnect To Your Remote Session

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Applicable Products

  • XenDesktop 7.1
  • XenDesktop 7
  • XenDesktop 5.6
  • XenDesktop 5.5
  • XenDesktop 5

Symptoms or Error

If your users were able to reconnect to disconnected sessions before, there could be a problem with your ZDC. To confirm that a disconnected session exists for a specific user, either check the Citrix Management Console (CMC) for disconnected sessions or run the queryds command-line tool.

The users are not able to reconnect to the disconnected session. Citrix Online Plug-in might keep trying to start the virtual desktop indefinitely.

Background

When the user disconnects a session, Virtual Delivery Agent (VDA) locks the computer for security reasons. At the time of enabling the Remove Lock Computer policy, the VDA fails to lock the system when the session disconnects.

To validate if the Remove Lock Computer policy is enabled with Local Group Policy Editor, verify User Configuration > Administrative Templates > System > Ctrl-Alt-Del Options > Remove Lock Computer is Enabled.

If the user enables Remove Lock Computer, the REG_DWORD value DisableLockWorkstation is configured with the value of 1.

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Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem

Name: DisableLockWorkstation

Type: REG_DWORD

Data: 1

Solution

To resolve this issue, disable the Remove Lock Computer policy on virtual desktops.

Disclaimer

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

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Comments

commented Jun 5, 2017

This just started recently, but whenever I try to connect to a 2012R2 or 2016 box, I'm getting this error message. If I use the regular mstsc.exe application on the same computer, I can connect without issue, so I'm guessing it has something to do with the way Terminals is calling it in the background?

I'm not really sure what else you'd need in the form of logs or whatever but just let me know and I'd be happy to provide them.

(At least not that I saw.) the MBT-70 was a joint project that the Germans and the US worked on together before the Germans decided it costed too much to stay with. It kinda disappoints me that I couldn’t see the hatch on the left at the front wasn’t rotating the opposite direction of the turret. War thunder mbt 70.

commented Jun 5, 2017•

Failed to reconnect to your remote session black screen

Also, I checked the Security event logs; on the local computer I get an Audit Success (ID 4648) and on the remote server I get an Audit Success (ID 4624) as well, so I'm pretty sure it's not authentication related. I also tried using the 'Connect As..' and the selecting 'Connect to console' and that made no difference either.

commented Jun 12, 2017

Issue resolved itself

closed this Jun 12, 2017
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